Return & Refund Policy

Effective Date:

This Return & Refund Policy is effective as of October 2026 and applies to eligible purchases made through the Infini Shop Dyna website.

1. 15-Day Return Window:

Infini Shop Dyna allows returns within 15 days of delivery for eligible products. Return requests submitted after the applicable return period may not be accepted, except where required by applicable law.

2. Return Eligibility:

To be eligible for a return, products should generally be unused, undamaged, unwashed, and in their original condition. Products should include original packaging, tags, accessories, manuals, and other items supplied with the order where applicable. Proof of purchase or order information may also be required.

3. Non-Returnable Items:

Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, or applicable law. These may include hygiene products, personal care items, perishable goods, digital products or downloads, and clearance or sale items specifically identified as non-returnable.

4. Wrong, Defective, or Damaged Items:

If you receive an incorrect, defective, or visibly damaged product, please contact us as soon as possible and preferably within 24–48 hours of delivery. Clear photographs or video evidence may be requested to help us review the issue and determine the appropriate resolution.

5. Return Request:

Customers should contact Infini Shop Dyna before sending any product back. Return instructions may be provided after reviewing the order and confirming that the product appears eligible for return. Products sent back without prior approval may not be accepted.

6. Product Inspection:

Returned products may be inspected after receipt. Approval of a return or refund is subject to the product meeting the applicable return conditions. If an item is used, damaged, incomplete, altered, or missing required accessories or packaging, the return may be rejected or the available refund may be adjusted where permitted by applicable law.

7. Cash on Delivery (COD) Only:

Infini Shop Dyna accepts Cash on Delivery (COD) only. We do not request or accept credit card, debit card, UPI, or online banking credentials through the website.

8. Refund Method:

Because orders are placed using Cash on Delivery, an approved refund will be arranged using a verified refund method communicated by Infini Shop Dyna after the return has been reviewed and approved. Customers may be asked to provide the information reasonably necessary to complete an approved refund.

9. Refund Processing Time:

Once a return has been received, inspected, and approved, the applicable refund will be processed within a reasonable period. Processing times may vary depending on the verification process and the refund method used.

10. Order Cancellation:

Cancellation requests should be submitted before an order is dispatched. Once an order has entered the shipping process, cancellation may no longer be available. In such cases, the customer may need to follow the applicable return procedure after delivery.

11. Partial Refunds:

Where permitted, a partial refund may be considered if a returned product has missing accessories, packaging, components, or other issues that affect its condition or value. Any adjustment will be determined after inspection.

12. Replacement Option:

Where stock and circumstances permit, Infini Shop Dyna may offer a replacement instead of a refund for eligible defective, damaged, or incorrect products. Replacement availability may depend on product availability.

13. Return Shipping:

Return shipping arrangements and costs may vary depending on the reason for the return. Customers may be responsible for return-related costs for certain voluntary returns, while eligible damaged, defective, or incorrect items may receive different return arrangements.

14. Failed or Refused Delivery:

Refusing a Cash on Delivery order at the time of delivery does not automatically constitute an approved return. Repeated refused deliveries, incorrect addresses, or other customer-related delivery issues may affect future orders or available return arrangements.

15. Refund Rejection:

A return or refund request may be rejected if the product does not satisfy the applicable eligibility requirements, falls within a non-returnable category, shows unacceptable damage or use, or fails the return inspection, subject to applicable law.

16. Policy Changes:

Infini Shop Dyna may update this Return & Refund Policy from time to time to reflect changes in our services, products, procedures, or applicable legal requirements. Updated terms will be posted on this page.

17. Governing Law:

This Return & Refund Policy is governed by and interpreted in accordance with the applicable laws of the United States, except where applicable law requires otherwise.

18. Contact Us:

For questions about returns, replacements, cancellations, or refunds, please contact Infini Shop Dyna at:

Email: contact@infinishopdyna.info